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COOKIE POLICY

PROSPERITAS MED, S.L.P.

Last updated: June 2026

1. GENERAL INFORMATION

The websites https://www.sermedclinica.com/ and https://www.clinicasermedbcn.com/, owned by PROSPERITAS MED, S.L.P., use cookies and similar technologies to ensure the proper functioning of the websites, enhance the user browsing experience, analyze website usage, measure the effectiveness of marketing campaigns, personalize content, and, where applicable, display advertising related to the services offered.

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This Cookie Policy is intended to provide users with clear and comprehensive information about what cookies are, the types of cookies that may be used on these websites, who uses them, the purposes for which they are used, how long they may be retained, and how users can accept, reject, configure, or withdraw their consent to their use.

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The use of cookies is carried out in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – "GDPR"), Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights ("LOPDGDD"), Law 34/2002 on Information Society Services and Electronic Commerce ("LSSI-CE"), and the guidelines issued by the Spanish Data Protection Agency (AEPD).

2. WEBSITE OWNER

Data Controller: PROSPERITAS MED, S.L.P.
Tax Identification Number (CIF): B44543353
Registered Office: C/ Dos de Maig 283, Local 1, 08025 Barcelona, Spain
Email: info@sermedclinica.com
Website: https://www.sermedclinica.com/

3. WHAT ARE COOKIES?

Cookies are small files that are downloaded to a user's device when they access certain websites. These files enable the storage and retrieval of information about the user's browsing activity, device, preferences, or interactions with the website.

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In addition to cookies, this website may use similar technologies, such as pixels, tags, online identifiers, local storage, scripts, SDKs, or other equivalent technologies that perform similar functions.

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For the purposes of this Cookie Policy, the term "cookies" refers both to cookies in the strict sense and to these similar technologies.

4. WHAT TYPES OF COOKIES CAN THIS WEBSITE USE?

This website may use the following categories of cookies:

4.1. Technical or necessary cookies

These are cookies that are essential to enable users to browse the website and use its basic functionalities. Among other functions, they may be used to:

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  • Load the website correctly;

  • Maintain the security of the website;

  • Remember the user's basic settings and preferences;

  • Manage cookie consent preferences;

  • Enable the proper functioning of website forms;

  • Prevent technical errors; and

  • Ensure the stability and proper operation of the website.

These cookies do not require the user's consent where they are strictly necessary for the operation of the website.

4.2. Preference or Functionality cookies

These cookies enable the website to remember information so that users can access it with certain personalized features, such as their preferred language, regional settings, browser type, website appearance, or other previously selected preferences.

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These cookies may require the user's consent where they are not strictly necessary to provide a service expressly requested by the user.

4.3. Analytics and Performance Cookies

These cookies enable PROSPERITAS MED, S.L.P. or third parties to analyze how users interact with the website. They may be used to:

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  • Measure the number of website visits;

  • Identify the most frequently visited pages;

  • Analyze the time users spend on the website;

  • Detect navigation errors;

  • Determine the source of website traffic;

  • Improve the website's structure and content;

  • Generate usage statistics; and

  • Measure the performance of marketing campaigns.

 

These cookies will only be installed where the user has provided their consent, unless they qualify for an exemption under the applicable legislation and the current guidance issued by the relevant supervisory authority.

4.4. Advertising Cookies

These cookies enable the most effective management of advertising spaces that may appear on the website or on third-party platforms.

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They may be used to measure the effectiveness of advertisements, limit the frequency with which a particular advertising campaign is displayed, or analyze users' interactions with promotional content.

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These cookies require the user's prior consent.

4.5. Behavioural Advertising Cookies

These cookies store information about users' behavior obtained through the continuous monitoring of their browsing habits.

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They enable the creation of a user profile in order to display personalized advertisements based on the user's interests, browsing activity, or interactions with the website and third-party platforms.

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These cookies always require the user's prior consent.

4.6. Social Media and Third-Party Platform Cookies

These cookies may be placed by platforms such as Instagram, Facebook, WhatsApp, Meta, Google Maps, YouTube, or other third-party services when users interact with embedded content, social media buttons, links, contact forms, maps, videos, corporate profiles, or advertising campaigns.

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These platforms may process users' personal data in accordance with their own privacy policies and cookie policies.

5. FIRST-PARTY AND THIRD-PARTY COOKIE

Depending on the entity responsible for managing them, cookies may be classified as:

5.1. First-party cookies

These are cookies that are placed on the user's device from a domain or server managed by PROSPERITAS MED, S.L.P. or by the website itself, from which the service requested by the user is provided.

5.2. Third-party cookies

These are cookies that are placed on the user's device from a domain or server that is not directly managed by PROSPERITAS MED, S.L.P., but by another entity that processes the data collected through those cookies.

This website may use third-party cookies provided by, among others, the following service providers:

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  • Google;

  • Google Analytics;

  • Google Ads;

  • Google Tag Manager;

  • Meta Platforms;

  • Facebook;

  • Instagram;

  • WhatsApp;

  • Tilda; and

  • Other technology, analytics, advertising, hosting, online forms, booking, mapping, video, communication, or measurement service providers that may be integrated into the website from time to time.

 

Each third party is solely responsible for its own technologies and for the processing of personal data carried out in accordance with its own privacy policy and cookie policy.

6. COOKIES BY RETENTION PERIOD

Depending on how long they remain active on the user's device, cookies may be classified as:

6.1. Session Cookies

These cookies are designed to collect and store data while the user is accessing the website. They are typically deleted automatically when the user closes their web browser.

6.2. Persistent Cookies

These cookies remain stored on the user's device for a defined period, which may range from a few minutes to several months or, in certain cases, years, depending on the purpose of the cookie and the settings established by the relevant provider.

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Where available, the specific retention period for each cookie will be indicated in the website's cookie settings panel.

7. PURPOSES OF THE COOKIES USED

The cookies used on this website may have the following purposes:

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a) Technical purpose: To enable browsing, operation, security, and the proper loading of the website.

b) Personalization purpose: To remember user preferences, language settings, configurations, or selected options.

c) Analytics purpose: To measure and analyze user browsing activity in order to improve the website, detect errors, and assess the performance of content.

d) Advertising purpose: To manage advertising campaigns, measure the effectiveness of advertisements, and optimize promotional activities.

e) Behavioural advertising purpose: To display personalized advertising based on users' browsing activity, interests, or interactions.

f) Social media purpose: To enable interaction with profiles, content, or tools provided by Instagram, Facebook, WhatsApp, or other platforms.

g) Security purpose: To prevent fraudulent use, misuse, cyberattacks, or unauthorized access to the website.

8. LEGAL BASIS FOR THE USE OF COOKIES

The legal basis for the use of technical or strictly necessary cookies is the legitimate interest of PROSPERITAS MED, S.L.P. in ensuring the secure and proper operation of the website, as well as the provision of the service requested by the user.

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The legal basis for the use of non-essential analytics, measurement, advertising, behavioural advertising, social media cookies, or similar technologies is the user's consent.

 

Users may accept, reject, configure, or withdraw their consent at any time.

9. USER CONSENT

When accessing the website, users will be presented with a cookie banner or settings panel that allows them to:

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  • Accept all cookies;

  • Reject all non-essential cookies;

  • Configure their preferences by category; and

  • Obtain further information through this Cookie Policy.

 

Non-essential cookies will not be installed until the user has provided consent through a clear affirmative action, such as clicking the corresponding button.

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The options to accept and reject cookies must be displayed clearly, be easily accessible, and have an equivalent level of visibility.

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Users may withdraw or modify their consent at any time through the cookie settings panel available on the website or through their browser settings.

10. HOW TO CONFIGURE, BLOCK, OR DELETE COOKIES

Users can allow, block, or delete cookies installed on their devices by adjusting the settings of the web browser they use. The following are reference links to the help pages of the most commonly used browsers:

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  • Google Chrome: Privacy and security settings.

  • Mozilla Firefox: Privacy and cookie settings.

  • Safari: Privacy and cookie settings.

  • Microsoft Edge: Cookie settings and site permissions.

  • Opera: Privacy and cookie settings.

 

Users should be aware that blocking or deleting certain cookies may affect the proper functioning of the website or limit some of its features.

11. GOOGLE COOKIES

This website may use Google tools, such as Google Analytics, Google Ads, Google Tag Manager, or other similar solutions.

 

These tools may use cookies or identifiers to analyze browsing activity, measure website visits, assess website performance, optimize marketing campaigns, and, where applicable, display personalized advertising.

 

Google may process data such as IP addresses, online identifiers, device information, browser details, pages visited, browsing events, or interactions with advertisements.

 

The use of cookies from Google Analytics, Google Ads, or other non-essential Google tools will be subject to the user's prior consent.

12. META, FACEBOOK AND INSTAGRAM COOKIES

This website may use tools provided by Meta Platforms, including Facebook, Instagram, Meta Pixel, Meta Business Suite, or other related solutions.

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These tools may enable:

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  • Measuring advertising campaigns;

  • Analyzing conversions;

  • Understanding interactions with advertisements;

  • Creating audiences;

  • Displaying advertising related to the clinic's services; and

  • Linking user interactions with Instagram or Facebook profiles.

 

Meta may process data such as online identifiers, IP addresses, device information, browser details, browsing events, pages visited, interactions with advertisements, or social media profiles, in accordance with its own privacy and cookie policies.

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The use of non-essential cookies, pixels, or other technologies provided by Meta will require the user's prior consent.

13. TILDA COOKIES

The website may be developed, hosted, or managed through Tilda or another similar technology platform.

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Tilda may use technical cookies that are necessary for the operation of the website and, where applicable, cookies related to forms, performance, analytics, security, content loading, or integration with third-party tools.

 

Where Tilda or tools integrated into Tilda use non-essential cookies, such cookies will be subject to the user's prior consent.

14. COOKIES FROM WHATSAPP AND OTHER COMMUNICATION CHANNELS

The website may include links, buttons, or integrations with WhatsApp or other communication channels to facilitate contact with PROSPERITAS MED, S.L.P.

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When users interact with these buttons or links, they may be redirected to external platforms that apply their own terms, privacy policies, and cookie policies.

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PROSPERITAS MED, S.L.P. does not directly control the cookies installed by external platforms once the user leaves the website.

15. INTERNATIONAL DATA TRANSFERS

Some providers of cookies or similar technologies may process data outside the European Economic Area (EEA).

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In particular, providers such as Google, Meta, Instagram, Facebook, WhatsApp, Tilda, or other technology third parties may carry out international data transfers in accordance with their own policies, contractual safeguards, Standard Contractual Clauses, adequacy decisions, or other mechanisms provided for under applicable legislation.

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Users can obtain further information about these processing activities by consulting the privacy and cookie policies of each provider.

16. RELATIONSHIP WITH THE PRIVACY POLICY

Where the use of cookies involves the processing of personal data, such processing shall also be governed by the Privacy Policy of PROSPERITAS MED, S.L.P.

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Users may consult the Privacy Policy for additional information regarding:

  • Data controller;

  • Categories of personal data processed;

  • Processing purposes;

  • Legal bases;

  • Data recipients;

  • Data retention periods;

  • User rights; and

  • Complaints before the relevant supervisory authority.

17. USER RIGHTS

Users may exercise their rights of access, rectification, erasure, objection, restriction of processing, data portability, and withdrawal of consent by contacting: info@sermedclinica.com

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Likewise, if users believe that the processing of their personal data does not comply with applicable legislation, they may lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) through its website: www.aepd.es

18. COOKIE POLICY UPDATE

PROSPERITAS MED, S.L.P. may modify this Cookie Policy whenever changes occur in applicable legislation, guidance issued by the Spanish Data Protection Agency, the tools used, technology providers, website configuration, or the purposes of processing.

 

The updated version of this Cookie Policy will be available at all times on the website.

19. RECOMMENDATION ON THE COOKIES PANEL

To ensure compliance with applicable legislation, the website must include a cookie settings panel that allows users to accept, reject, or configure cookies by category before any non-essential cookies are installed.

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The panel should include, at a minimum, the following options:

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  • Accept all;

  • Reject all non-essential cookies;

  • Configure cookies; and

  • Save settings.

 

The website must also provide clear information regarding the cookies used, including their ownership, purpose, retention period, and type.

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